Critical Care Designation

Critical care service is for customers who have medical conditions that require life-sustaining assistance from electricity-dependent equipment.

The service provides customers:

  • some higher prioritization during power outages.
  • provides safeguards to reduce the likelihood of disconnection.

How customers can initiate critical care designation request

We will notify the customer's retail provider regarding:

  • approval.
  • whether designation is critical or chronic.

TNMP's critical care process is per PUC rules, including section 25.497 (download PDF from PUC).

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