Billing-Dispute Process for Retail Providers
For customersHow customers can dispute billing or meter reads
Billing Dispute Worksheet
What Happens Next?
- You will be sent an e-mailed copy of the billing dispute you just submitted.
- We will reply to the billing dispute you submitted within 1 business day.
- We will advise whether we have been able to identify a resolution.
- If not, we'll advise you of the next steps we're taking.
Call us at 800-738-5579 (8 a.m.-5 p.m.) if you haven't heard back from us within 1 business day.