Billing-Dispute Process for Retail Providers


For customers

How customers can dispute billing or meter reads

For retail provider employees: enter details of disputed bill

Nature of dispute (required)

Consumption – regular cycle (transaction type 867.03)
Consumption – final read (transaction type 867.03)
Dollar amount (transaction type 810)
Fees
Meter problem (non-consumption/non-reading error)
Other

Start date (required)

End date (required)

Customer's ESI ID (required)

BPT transaction / invoice number
(required for consumption and dollar amount; recommended for all others)

Please provide more specifics regarding your dispute of this bill (required):

I am aware of the potential fees involved in resolving this billing dispute (required)

Your name: retail provider representative (required)

Retail provider you are representing (required)

Your e-mail address (required)

Confirm your e-mail address (required)


(Enter characters displayed in above image)

 

Billing Dispute Worksheet

Download optional Excel spreadsheet

What Happens Next?

  1. You will be sent an e-mailed copy of the billing dispute you just submitted.
  2. We will reply to the billing dispute you submitted within 1 business day.
    1. We will advise whether we have been able to identify a resolution.
    2. If not, we'll advise you of the next steps we're taking.

Call us at 800-738-5579 (8 a.m.-5 p.m.) if you haven't heard back from us within 1 business day.

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