Enter Safety-Net Transaction

The safety-net process is a manual workaround used when transactions are:

  • delayed.
  • not functional.
  • for priority orders.

Qualifying priority oriders require immedate notification to ensure that a customer receives electric service in a timely manner.

Safety-net requests must be entered by retail providers.

Please download and review ERCOT's safety-net process Word document to ensure compliance with market rules.

Retailers' steps to take

  1. Download the safety-net request worksheet Word document from ERCOT
  2. Complete the worksheet
  3. Submit the worksheet by e-mail to Sorry, not clickable. Please type in the address. ... This is how we hide it from snooping smammers.

What happens next?

TNMP will:

  1. Review your request and verify validity.
  2. Acknowledge that the request has been received.
    • Via e-mail.
    • Same business day.
  3. Make appropriate arrangements for the customer's service to be turned on.
  4. Verify the next business day that a move-in transaction has been received from the retail provider.
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