COVID-19 Coronavirus

Keeping the lights on

TNMP has experienced no impacts from COVID-19 that have affected our ability to deliver service or to respond to power outages.
If this were to change in the future and reduce our available in-the-field work force in a given region, we would seek mitigations.
Outage-restoration, in that scenario, still would prioritize key community services (hospitals, water/sewer, etc.) and outages that affect the largest numbers of customers.
Customer service agents have been working from home, but many customers also can report outages and receive restoration-estimates using our automated phone system.
Employees continue working in the field, including conducting outage-restoration when needed. For safety reasons, a) please keep your distance from their work areas at all times and b) please practice social distancing due to COVID-19 concerns.

We haven’t experienced and don’t anticipate significant interruptions in market activity due to COVID-19.
More than 99 percent of our meters are advanced (aka, smart) meters.
Service orders, including move-ins and REP switches, are automated and rarely require human intervention.
REP agents also are encouraged to use our REP portal for certain functions, including premise searches, on-demand reads, Safety Net submissions, historical data requests and several reporting options.

Our employees have been reminded of the importance of social distancing, good hygiene practices and adhering to other CDC recommendations.
Our field crews adjust timing as needed to limit contact with other crews and employees.
Employees in positions to telecommute have been doing so.
Company travel has been limited to business-essential trips only, while an increased use of digital tools has been under way.