COVID-19 Coronavirus

Keeping the lights on

TNMP has plans in place to mitigate impacts of the virus on our in-the-field work force.
Outage-restoration will continue to prioritize key community services (hospitals, water/sewer, etc.) and outages that affect the largest numbers of customers.
Customer service agents have been working from home, but many customers also can report outages and receive restoration estimates using our automated phone system.
Employees continue working in the field, including conducting outage-restoration when needed. For safety reasons, a) please keep your distance from their work areas at all times and b) please practice social distancing due to COVID-19 concerns.

We haven’t experienced and don’t anticipate significant interruptions in market activity due to COVID-19.
More than 99 percent of our meters are advanced (aka, smart) meters.
Service orders, including move-ins and REP switches, are automated and rarely require human intervention.
REP agents also are encouraged to use our REP portal for certain functions, including premise searches, on-demand reads, Safety Net submissions, historical data requests and several reporting options.

Our employees have been reminded of the importance of social distancing, good hygiene practices and adhering to other CDC recommendations.
Our field crews adjust timing as needed to limit contact with other crews and employees.
Employees in positions to telecommute have been doing so.
Company travel has been limited to business-essential trips only, while an increased use of digital tools has been under way.