Update on Meters
Many customers will begin seeing meter installers and meter readers in their areas, including on their properties, in 2022.
The installers and meter readers may be TNMP employees or employees of third parties contracted by TNMP.
TNMP employees will be from our local offices. Contractors will be working out of our local offices and will be driving a variety of vehicles that should feature magnetic signs with their companies' names.
Access to your property
Work may be conducted on weekdays and weekends.
TNMP employees and contractors never need to enter your home; turn away anyone who claims to represent TNMP and asks to enter your home.
Please allow them onto your outdoor property to access our meters. Power may be out briefly (usually less than five minutes) while the meter is changed.
Efforts under way
The origin of these efforts is AT&T decommissioning its 3G network, on which a bit more than half of TNMP's meters communicate.
Employees and / or contractors will be:
- installing meters that communicate on new technology.
- manually reading those meters that can't communicate.
Customers where TNMP has installed 4G meters aren't expected to be affected at this time.
Billing impacts related to manual meter reading
Manual meter reading will be conducted for non-communicating meters on a monthly basis. The monthly readings will be reported to customers' chosen retail electric provider (REP) billing companies. Interval data won't be available and won't be posted to Smart Meter Texas.
Please check with your REP billing company with any questions about how your billing may be affected. REPs are not responsible for, nor can they change, how billing data is delivered to them.
TNMP's current meters communicate on 3G and 4G technology, almost entirely on AT&T networks. They can't "roam" onto other providers' networks.
AT&T informed TNMP in 2019 that it would discontinue operating its 3G network in February 2022. TNMP researched options and identified a solution with meters using new communication technology. The solution was approved by the Public Utility Commission of Texas.
The rollout that began in February 2022 originally had been scheduled to begin in autumn 2021 and conclude in 2022. However, our meter vendor advised us in July 2021 that it was experiencing significant supply chain constraints related to the COVID-19 pandemic, so delivery of the meters was delayed.
The new meters will communicate through a device installed nearby that will collect meter reading data in its immediate area and report it to TNMP.
Data, as measured in kilowatt-hours and kilowatts, will continue to be reported in 15-minute increments. No information about customers is communicated.
The eventual difference will be newer technology in general. If and when communication technology needs to be upgraded in the future, fewer actual devices will need to be upgraded.