Enter Safety Net Transaction

The safety-net process is a manual workaround used when transactions are:

  • Delayed.
  • Not functional.
  • For priority orders.

Qualifying priority orders require immediate notification to ensure that a customer receives electric service in a timely manner.

Safety-net requests must be entered by retail providers.

Please download and review ERCOT's safety-net process Word document to ensure compliance with market rules.

REP steps to take

  1. Download the safety-net request worksheet Word document from ERCOT
  2. Complete the worksheet
  3. Submit the worksheet by e-mail to safetynet@tnmp.com 

What happens next?

Safety-net requests are processed on business days, 8 a.m.-5 p.m. Central.

TNMP will:

  1. Review your request and verify validity.
  2. Acknowledge that the request has been received.
    • Via e-mail.
    • Same business day.
  3. Make appropriate arrangements for the customer's service to be turned on.
  4. Verify the next business day that a move-in transaction has been received from the retail provider.