Preparing Your Family & Home
When storms are in forecast
- Avoid using landline phones if lightning is in your area, sticking with mobile or cordless phones instead.
- Unplug sensitive devices (like computers) if lightning is nearing your area.
- Teach everyone in your home to stay far away from any downed power lines, even if power is out in the area.
- Call 911 if there's an immediate threat to public safety, then call us at 888-866-7456.
- Do not enter flooded areas if power lines may be down.
- Run your portable generator outside and well away from any buildings - and know why you should only power specific appliances (not your entire home or business) with one.
Confirm your on-site backup capabilities or your other alternatives if someone in your home depends on powered medical equipment.
You also may want to consider discussing with your children, in advance, what a power outage means, particularly after dark.
Damage to your property
Repairs must be made to a damaged structure or damaged electrical equipment on the house before power can be restored.
Customers may need to hire electricians to make these repairs and city inspections may be required.